Returns & Exchanges
At Troovy Foods, we prioritize the health and satisfaction of our customers with our high-quality food products. Due to the perishable nature of our items, we offer a dedicated resolution process for any orders that arrive damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage, leakage, or incorrect items received.
Contact Support
Email our customer care team within 48 hours of delivery at [email protected] with your order number and clear photos of the issue.
Review Process
Our quality assurance team will review your claim within 2 business days to verify the concern against our food safety standards.
Resolution
Once approved, we will immediately initiate a replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing